In recent years, more and more car owners have chosen telephone insurance to insure. However, for the new insurance model of telephone insurance, many consumers are not familiar with its insurance. Many car owners who have come into contact with telephone insurance for the first time think that "telephone insurance" means "insurance in other places". They are worried that if something goes wrong in the future if they insure through telephone, they must contact an insurance company in a distant place. In this regard, the relevant person in charge of PICC P & Casualty Insurance E-Commerce Center said: Telephone auto insurance is not insured in other places.

The person in charge said: The form of insurance in other places and the centralized sales of electricity sales are two concepts. According to the regulations of the China Insurance Regulatory Commission, telephone insurance must be operated centrally, and the outbound telephone numbers used by insurance companies carry the area number where the operation center is located. For example, the headquarters of PICC Telephone Insurance is in Beijing, so outbound customer service calls to the country all have 01095518 with 010 area code.

In addition, telephone insurance adopts a combination of land and air insurance method of "centralized sales, local claims settlement", that is, the telephone sales center will be responsible for conducting inquiry, quotation, order issuance and other processes with the customer, and the later stage of order issuance will be handed over to the local branch. Responsible, mainly including delivery of orders, claims settlement and other aspects.

Since the direct telephone model was widely used in the field of auto insurance in 2007, with the joint cultivation of many insurance companies, telephone auto insurance has gradually matured in China and is accepted by more and more consumers. In this regard, relevant people analyzed that the reason why telephone insurance can attract consumers is that it mainly benefits from transparent insurance, affordable prices, tailor-made and services.

Compared with traditional channel products, telemarketing auto insurance will directly transfer the saved handling fees to consumers. With the support of a modern information management platform, telephone insurance can provide fast, professional and personalized customer service. Especially in recent years, competition in the telephone auto insurance market has become more intense.

(Excerpted from Xinhuanet)