On the morning of March 13, 2026, the atmosphere in the used car export base of China (Chongqing·Banan) was solemn and warm. On the occasion of the "March 15 International Consumer Rights Day", the "Smart 315 Platform Operators 'Settlement Commitment Letter" jointly sponsored by the Banan District Market Supervision and Administration Bureau, the District Commerce Committee, the District Public Security Bureau, and the District Automobile and Motor Chamber of Commerce "The signing ceremony was grandly held at the base. Chen Ke, deputy director of the District Commerce Committee, Lou Yang, secretary-general of the District Consumer Council, and Liu Huan, chief of the Product Quality and Safety Supervision and Quality Development Section of the District Market Supervision and Administration Bureau, attended the ceremony. Eleven "Bashi·Used Car Integrity Alliance" companies in Banan District gathered together and jointly signed a letter of commitment to settle in, marking that the construction of the integrity system of the used car industry in Banan has entered a new stage of digital empowerment.

The signing ceremony officially began. Lou Yang, Secretary-General of the District Consumer Council, first introduced the background and value of the Smart 315 platform. As a digital rights protection platform created by the Consumers Association of China and the National Consumers Association, Smart 315 implements online processing through the entire process of "one-click complaints-intelligent sub-processing-result feedback" to achieve efficient complaint response, source dispute resolution, and transparency in credit evaluation. After companies settle in, they will give priority to negotiating and settling online with consumers. The complaint response time commitment will not exceed 4 hours. Indicators such as settlement success rate and processing timeliness will be included in the platform's credit score, becoming an important basis for consumers to identify high-quality merchants.

Then, we entered the most solemn signing process. Representatives of 11 companies stepped up to the signing desk in batches, solemnly signed the "Letter of Commitment for Operators to Enter" and stamped the official seal of the company. A letter of commitment and 11 red seals. At this moment, integrity is no longer an abstract slogan, but a quantifiable, traceable and supervised code of action.

The companies settled in this time are all core members of the "Bash·Used Car Integrity Alliance". According to their commitments, they will strictly abide by the "Consumer Rights and Interests Protection Law of the People's Republic of China" and relevant provisions of the platform, ensure timely response to complaints, conscious priority to reconciliation, accurate information changes, active mediation and cooperation, and strictly protect consumers 'personal information security in handling complaints. Enterprises with excellent performance will be included in the integrity demonstration list of the used car industry in Banan District, giving priority to policy support, industry promotion and traffic-oriented resources.

The high-quality development of the used car industry is inseparable from a standardized and orderly market environment and honest and trustworthy business entities. The introduction of the Smart 315 platform provides data support for regulatory authorities, a display window for honest enterprises, and a tool for consumers to protect their rights. It is a key measure to optimize the regional consumption environment and boost consumer confidence.

After the ceremony, leaders attending the meeting took photos with representatives of 11 companies. This historic moment is fixed on the camera and also records a solid step taken by the used car industry in Banan to standardize, refine and high-quality development.

As the main front of this event, China (Chongqing·Banan) Used Car Export Base has always adhered to the development concept of "integrity, openness and sharing" since its operation, and is committed to building a full-chain service platform integrating display transactions, testing and certification, financial services, customs declaration and export. This time, 11 integrity alliance companies have settled in the Smart 315 platform, which is a vivid footnote to the continuous optimization of the regional business environment.

In the future, the base will continue to give full play to its platform advantages, join hands with more honest enterprises, empower industry governance with digital means, lead industrial upgrading with standardization construction, inject a steady stream of honest momentum into the "Chongqing Vehicles Going to Sea" strategy, and contribute to high-quality economic development in Banan District. Contribute greater strength.